Terms & Conditions

Please read the following in full before purchasing. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.

If you have any queries please email us for further support.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases.

Payment Options & Pricing

Payment for transactions may be made via Visa, MasterCard, Paypal, or Stripe to Visual Tone through our Site’s shop.

Prices may fluctuate and Visual Tone reserves the right to change prices in accordance with market conditions or any other external factor.


All orders must be paid for in full before supply, or performance of service. Failure of part or full payment of the current order, or previous order by the party concerned, may result in Visual Tone refusing to process the order concerned, or any future orders.

Attempts to offer payments that are found to be fraudulent or in any way unlawful will be reported to the relevant authorities.

Payment may be made via Visa, MasterCard, Paypal, or Stripe to Visual Tone through our Site’s shop.


Delivery of digital goods will only take place once full payment has been received. You will receive an email with a link from which to download the purchased goods. Every effort is made to effect delivery of your order instantly, however unforeseen technical circumstances may cause minor delays. Should we be faced with such an occurrence, we will contact you to provide an alternative means of delivery. 

Returns/Refund Policy

The refund of the purchase of any downloadable software products will not be allowed. Once downloaded, digital items cannot be returned.

If you have any trouble with your purchase, we offer help and will do as much as we can to assist you via email support.


Our store is hosted on WordPress which provides us with the e-commerce platform (WooCommerce) to sell digital goods online. The use of any product bought from this Site is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

Security Policy

Payments on this site are processed securely using WooCommerce and WooCommerce affiliated Services. All money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption. 

Customer details will be stored by the Provider separately from card details which are entered by the client on the Checkout provided securely by WooCommerce. For more detail on WooCommerce, refer to www.woocommerce.com

Our Rights

We reserve the right to: 1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Updating of these Terms and Conditions

Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.